Frequently Asked Questions
Here are some of examples of frequently asked questions from our customers.
When will I receive my order?
After proof approval we aim to despatch all orders within 48 business hours
Order and Proof Approval Deadline
Orders or proof approval received after 12noon will be processed the following working day.
Where do we deliver free to?
All deliveries to UK Mainland are free excluding deliveries to Northern Ireland, Isle of Wight, Isle of Man & Scottish Highlands and Islands.
When do I upload my artwork?
We have tried to keep the ordering process as easy as possible, simply choose a product, upload your artwork and then place your order. Follow the same process for each product you wish to order.
The only payment option at checkout is Paypal but I don't use Paypal?
Paypal is just our payment gateway, alternatively you can transfer directly to our bank. Please call for our bank details.
Can I cancel my order?
Yes, as long as it is prior to proof approval, once you have approved your proof you will not be able to cancel your order. If you have purchased our artwork service and we have already started your artwork when you wish to cancel, you will be charged for the artwork but not the print.
Will you send me a proof before printing?
Yes, we will email you a free PDF proof to approve after your order is placed.
Can I make changes to my proof?
If you have supplied your own artwork then you will need to resubmit your amended artwork. However, if you have purchased our artwork service with your print order then we can make the changes you require.
If I make changes do I need to approve another proof?
Yes, no matter how minor the changes may be, approval of the amended proof is required.
Who is responsible for making sure my artwork is correct?
It is your responsibility to ensure that artwork supplied is correct, this also applies when using our design services. We cannot stress enough the importance of checking your proof thoroughly, any errors or omissions not spotted once the artwork has been approved will be solely your responsibility.
Why does the colour on my proof on screen look different to the printed item I received?
Screen displays use the RGB colour mode and are also backlit, so are capable of producing vivid and vibrant colours that are not possible to recreate in print.
Both our PDF and Print Process uses the CMYK colour mode, as mentioned in our artwork guide when RGB is converted to CMYK and visa versa there will always be slight differences in colour due to the different technologies used.